Cancellation & Refund Policy

Last Updated: 18/04/2025

At Stronghold Projects, we strive to deliver top-quality handyman and home maintenance services. We understand that unexpected events may require you to cancel or reschedule. This policy outlines our terms for cancellations and refunds.

1. Cancellation Policy

1.1 Customer Cancellations

• Cancellations made at least 24 hours in advance: No fee

• Cancellations made within 24 hours: 30% cancellation fee

• Same-day cancellations (within 12 hours): 50% service charge

• No-shows without notice: 100% of the service fee

1.2 Rescheduling

• Free rescheduling if made 24+ hours in advance (subject to availability)

• £10 fee if rescheduled within 24 hours

• Emergency cases (e.g., medical issues) may be exempt from fees at our discretion

1.3 Company Cancellations

If Stronghold Projects must cancel or reschedule due to unforeseen events (e.g., staff issues, weather), we will:

• Notify you as early as possible

• Offer to reschedule at no cost or issue a full refund

2. Refund Policy

2.1 Eligible Refunds

You may qualify for a refund in the following situations:

• Cancellations made 24+ hours in advance – full refund

• Service errors due to our team – rework or partial/full refund

• Overpayments or billing errors – fully refunded

2.2 Non-Refundable Cases

• Completed and signed-off services

• Change of mind after team arrival – call-out fee may apply

• No-shows without prior notice – no refund

2.3 Processing Time

• Refunds are processed within 5–7 business days to the original payment method

• Bank processing times may vary; contact us if you haven’t received it after 7 days

3. Requesting a Cancellation or Refund

To request a cancellation or refund, please contact us:
📧 Email: contact@strongholdprojects.co.uk
📞 Phone: +44 7577 345 420
🌐 Website: www.strongholdprojects.co.uk

Please include:

• Full name

• Booking reference

• Service date/time

• Reason for request

We will respond within 2 business days.

4. Policy Changes

Stronghold Projects reserves the right to update this policy. Changes will be posted on our website. Continued use of our services implies acceptance of the updated terms.